Servers & Networks - Business IT Services
We have the local services, equipment, tools, partners, and qualified personnel to build and manage your IT investment, whether legacy support or new infrastructure design and roll-out. We are a full IT sales and support team with many specializations including business continuity planning, security audits, managed hosting, terminal services, thin clients, virtualized servers, and networking, all based in Victoria and southern Vancouver Island.
Some clients have been with their account manager/Business IT Services Technician for almost two decades. We provide backup personnel for all clients, as well as backup skills coverage for all service areas. We will understand, adapt, plan, and meet your operational and IT needs while ensuring our efforts and recommendations are in alignment with your strategic and budgetary goals, acting both as your Technician and IT Architect.
Our Clients
We work with many different businesses and non-profit organizations in many different industries to provide the full range of IT service and support. We are the primary IT outsourcer for most of our small-medium sized clients, while augmenting some of our larger clients’ in-house IT teams.
Standard Service Offering Overview
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Sales and Support Overview
We partner with world class local to Vancouver Island, and only Canadian, hardware and software suppliers to ensure cost-effective procurements, enhancing the long term customer service we provide.
Software Support and Sales
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Hardware Support and Sales
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Enhanced Service Coverage
We offer standard time and materials IT service for all clients which may include as needed:
- 24x7 Telephone Support
- Support Phone Response Times of 1 hour
- Off-Business Hours On-Site support
- Client Specific 800 Support Numbers
- Detailed Billing Categorization Suitable for Auditors and Accreditation
- Onsite Inventory for High Availability
- Customized Hosting for your Critical Applications & Servers
We routinely perform our work as time and materials services in fifteen minute increments during business hours.
Next Steps
Our clients are our long-term business partners. We work with our clients in engagements that have meaningful, long-term, and community oriented impact. To explore a long-term services fit with the Mighty Oaks team, please contact us. We'd love to speak with you.
