Support Plans - Total Enterprise Coverage

We offer a wide range of customizable IT Support plans to suit your organizations unique IT support needs. Our Support Plans are available generally on a monthly subscription, and paid quarterly. All Support Plan monthly contracts are offered on 1, 2 or 3-year term contracts. If you sign a contract, your support rate plan is guaranteed not to increase during the term. In return for your commitment to us, we will increase our commitment to you by way of a 10% discount on your next infrastructure project with us. For more information, please contact us for more details.

We have plans that range to serve the economical business to those that have stringent enterprise coverage needs. Call us today to ensure your business' continuing operation. Your Support Contract will provide peace of mind, and will enable your internal staff to focus on your core business; making you more money.

Scope Coverage

Our support plan may include supporting any or all of your IT needs: front-end devices (desktops, notebooks, printers, hand-helds), back-end devices (servers, network devices, virus protection, Ethernet infrastructure, wireless, and etc). We can also maintain a hardware inventory of all of your critical devices so that all downtime is minimized when we swap out any affected component.

Service Coverage

Our plans include:

• Business hour Support (Monday to Friday, 9am to 5pm PDT)
• Telephone and Email support
• Guaranteed 30min, 1 hour, 2 hour, 4 hour or 8 hour business hour response times are available
• Onsite technical servicing is available
• Off-hours Support is available (1.5 x Business Rate, minimum 2 hours if onsite presence is required)
• Per Call and Monthly Contracts are both available

Contact Us

Mighty Oaks' Support Plans are available right now for your Vancouver Island specific support needs. For information about Mighty Oaks' Managed Solutions, please contact: