Experienced Professional Advice
When it comes to outsourced IT, creating the best user experience starts by developing the best technology strategy and backing up that stratagy with excellent customer service. Today with on-premise, private cloud, and public cloud, making the correct choice is more complex than ever. We analyze your needs, navigate the options and help you make the best choice. Each one of our specialists has over 15 years experience working with enterprise or small and medium size business.
Some of the specialised challenges we work with on a daily basis include geographically distributed networks stretching into remote northern locations, segregated industrial control networks, and specialized security needs. We focus on small and medium size organisations with 20 to 500 employees looking for reliable, dependable, easy to use technology that is still afordable.
As both Microsoft and Red Hat Linux partners we are able to deploy solutions based on either platform in a pragmatic way. We typically deploy MS-Windows based technology (including Exchange, MS-SQL, and HyperV) to handle standard office productivity and Linux based solutions where needed.
Our services go beyond basic IT. We have extensive experience creating and deploying advanced database solutions based on Microsoft, SoftExpert, and Dassault Systems solutions. We have created and
deployed a host of line of business solutions for resource planning, customer relationship management, engineering collaboraiton to e-commerce.
Driven by your Needs
We start with your needs, that drives the architecture of your systems. From fully managed services to simply providing a bit of consulting we tailor our offering around your specific requirements and structure. We use a structured approach to reviewing and assessing your technology against best industry practice. Based on our assessment report and your needs we will work with you to develop a short, medium and long-term plan.
We have extensive experience in process mapping and human factors (including TapRooT root cause anlaysis certified professionals on staff). These tools play an import role in understanding how to create the environment where your team members can use technology to collaborate and innovate effectively.
Software as a Service and Hosted Solutions
Utilising only Canadian data centres we offer our clients state of the art Cloud Hosted Exchange, Cloud backup and customer solutions. Our solutions are geared around ensuring compliance with Canadian privacy regulations.
Our enterprise class e-mail solutions make use of advanced heuristic based spam protection, high reliability technology, with available encryption solutions to meet regulatory requirements in the financial services industry. Our solutions are fully scalable form the smallest organization to a large enterprise. Our cloud backup solutions provide high availability and encrypted secure transmission.
We also offer custom cloud solutions based out of Vancouver Island's most advanced and secure data centre.
Enhanced Service Support
We offer standard time and materials IT service for all clients which may include as needed:
- 24x7 Telephone Support
- Support Phone Response Times of 1 hour
- Off-Business Hours On-Site support
- Client Specific 800 Support Numbers
- Detailed Billing Categorization Suitable for Auditors and Accreditation
- Onsite Inventory for High Availability
- Customized Hosting for your Critical Applications & Servers
Our entire team is based in British Columbia, we never outsource overseas.
Our clients are our long-term business partners. We work with our clients in engagements that have meaningful, long-term, and community oriented impact. To explore a long-term services fit with the Mighty Oaks team, please contact us. We'd love to speak with you.