Order Management System
A Critical success factor to any e-commerce system is order management system. Our order management system is the hart of all our deployments. The OMS manages the customer orders from being submitted through to final delivery to the customer. With full visibility and the ability of the customer to edit an order until it is released for picking this provides the ultimate flexibility in online. Call centre and service counter staff can access and fully manage orders through the life cycle.
- Full visibility though the order process
- Order Tracking
- Ability to monitor flagged orders for special attention
- Orchestration of the pre-authorisation, approval and finalisation process.
- Ability to manage store/warehouse sources, pickup locations and delivery routes.